When we first found JustCall solution, we were impressed... on a number of fronts...
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it offered fully integrated Calling and Texting in one platform
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it logs call automatically and links a call recording to the Zoho record (no need to look elsewhere for recording, as is needed with other telephony providers)
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it offers integrated texting capability and records the text strings to the Notes on the Zoho record
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it utilizes a non-invasive pop-up soft phone for calling and texting
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it has no minimum user requirements
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it integrates with both Zoho CRM and Zoho Desk
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So when considering phone and text capabilities tied to Zoho... little telephony add-on to Zoho is worth investigating. If you'd like to give it a run... click here to start your 10 day trial